FAQ
Clarifying Your Doubts
Find clear answers to all your questions.
Find clear answers to all your questions.
What English levels do you offer?
We offer courses for all levels – from beginner basics to advanced fluency, including test prep and business English.
How do I choose the right course?
Take our free level test or consult our team for personalized course recommendations based on your learning goals.
How long does each course take?
Courses vary in length, ranging from 2 to 8 weeks, allowing you to learn at your own pace without feeling rushed.
Are the courses suitable for all levels?
Yes, we offer courses for all levels, from beginners to advanced learners, ensuring there's something for everyone.
Do the courses include any assessments?
Yes, each course includes assessments like quizzes, assignments, and exams to track progress and mastery.
Are the courses self-paced?
Yes, study anytime, anywhere. Complete lessons at your own pace, with flexible schedules designed for busy learners.
Are the lessons live or recorded?
We offer both – live interactive sessions for real-time feedback and recorded lessons for flexible learning access.
Can I switch courses if I feel it's not the right fit?
Yes, you can contact us to switch courses if needed. We are committed to ensuring you're on the right path to learning.
How do I enroll in a course?
Enroll by selecting your course and completing the registration process on our secure partner site with easy payment options.
What payment methods are accepted?
We accept major credit/debit cards, PayPal, and bank transfers, ensuring safe and convenient payment options.
Is there a refund policy?
Yes, we offer a 7-day money-back guarantee if you're not satisfied with the course. Terms and conditions apply.
Can I pay in installments?
Yes, we offer flexible payment plans for some courses. Please contact our support team for more details on available options.
Can I try a lesson before enrolling?
Absolutely! Access a free sample lesson to experience our teaching style and course format before signing up.
Is there a discount for early enrollment?
We often offer limited-time discounts or promotions for early enrollment. Check the course page for current offers.
Can I access the course on mobile?
Yes, our courses are accessible on both desktop and mobile devices. Download the app for a seamless experience.
What are the system requirements?
Our courses work on most modern browsers. For the best experience, we recommend using Google Chrome or Firefox.
Why is my course progress not saving?
Ensure your browser is updated and you are logged into your account. If the issue persists, please contact us for assistance.
I can’t download course materials. What can I do?
Check your internet connection. If the issue persists, try a different device or reach out to support for assistance.
How do I contact technical support?
For assistance with any issues, please visit our “Contact Us” page or email us directly at support@speako.com for help.
Will I get a certificate?
Yes, each course includes a completion certificate to validate your new skills and showcase your achievements.
How do I receive my certificate?
After completing the course, your certificate will be available for download in the “Certificates” section of your account.
Is the certificate recognized?
Our certificates are recognized globally and can be used to demonstrate your skills to potential employers or institutions.
Can I share my certificate on LinkedIn?
Yes, you can share your certificate on LinkedIn, social media, or add it to your resume to showcase your achievements.
